Questions? Answers.

Doorstep trash pickup for apartments. On pickup nights you leave your bin by your door, and we carry your bags to your community's dumpster or compactor.

We serve participating communities in Tampa and St. Petersburg. Find yours at mbergvalet.com/join.

Scan the QR code on your door hanger or go to mbergvalet.com/join. Pick your community, unit and bedroom, then add a card. It takes about a minute.

No. Signing up is optional and never a lease requirement. In some communities your property includes MBERG for everyone, so it’s free for you.

Monday, Wednesday and Friday nights, 7–9 PM. Put your bin out before 7 PM and bring it back inside by 10 PM, even if it wasn’t collected.

Flat against the wall next to your own door. Never block a door, the hallway, exits, stairs, fire extinguishers or alarms.

One that stands upright, doesn’t leak and has a lid that closes. 13 gallons max in indoor hallways (27 in open-air walkways).

Fill bags about ¾, double-knot them, and put them inside the bin with the lid closed. Double-bag anything wet.

Overfilled or leaking bins, loose bags or trash on the floor, oversized items, hot ashes, cigarettes, batteries, propane, chemicals and liquids. Big items can be booked as an oversized pickup.

We photograph only the bin and bag area, never people, and text you the reason. It counts as a strike for your unit, and you can dispute it in the app within 48 hours. At 5 strikes in a month, pickups for the unit stop until you rejoin ($15 each). Strikes reset on the 1st.

Tell us in the app under Get help and choose “Missed pickup.” We’ll look into it.

One price per apartment, $40 a month, split evenly between the roommates who join (up to 4). In some communities your property pays for it, so it’s free for you. You always see your share before you pay.

No. You can start on your own and pay the whole price, or start with whoever has joined. Everyone who joined has to tap “I agree” first, so nobody pays a higher share without saying yes. When more roommates join, everyone’s share goes down.

When service starts, you pay your share for the whole current month, then on the 1st of every month, by card through Stripe.

Yes, a one-time $10 refundable deposit, kept as credit on your account. It covers a late payment if one happens. Ask us any time to refund it after you leave.

The others’ shares go up, but only from the first bill at least 7 days after we tell you, and you can leave before then at no cost. A new roommate can join any time and lower everyone’s share again.

Any time in the app: Home → Leave this unit. Service continues until the end of the month you paid for. We can’t cancel by text, phone or email.

Yes. Book an oversized pickup in the app: $25, one per resident per month, after we approve a photo.

Yes: after-party, move-in and move-out cleaning, booked in the app. The price depends on your unit size and is split between roommates. Everyone in the unit has to accept, and nothing is charged until we confirm the date.

Yes, for a full refund up to 24 hours before. Within 24 hours there’s no refund.

Yes, for after-party and move-in cleaning: pay your share in 3 monthly payments with no interest and no fees. The total is the same as paying at once. The first payment is charged when we confirm the cleaning, the next two on the 1st of the next two months. You can use it when your monthly share is paid up and your part of the cleaning is at least $40. Move-out cleanings are paid in full.

Whatever is left is charged when you leave your unit. If a payment doesn’t go through, it stays yours: we retry your card and it is never moved to your roommates. Until it’s paid, you can’t use monthly payments again.

Yes. You can switch to Spanish in the app.

Violation photos show only the bin area, and only MBERG and your property manager see them. We never sell your data. Read our privacy policy.

In the app: your profile (“Name, phone and language”) → Delete my account.

Email support@mbergvalet.com or use Get help in the app.